Privacy Policy

Last updated: January 2024

This privacy policy explains how brisk-moon collects, uses, and safeguards your personal information when you use our services or interact with our website. We are committed to protecting your privacy and handling your data responsibly.

Who We Are

Brisk-moon is a pension advisory practice based in Manchester, United Kingdom. We provide independent pension advice to individuals. For the purposes of data protection legislation, we act as the data controller for the personal information we collect.

Information We Collect

We collect information necessary to provide pension advisory services and to operate our business effectively. The categories of personal data we may collect include:

Information You Provide

  • Contact details such as name, address, and email address
  • Financial information including pension statements, investment holdings, and income details
  • Employment history and retirement plans
  • Health information where relevant to enhanced annuity assessments
  • Family circumstances relevant to your pension planning

Information Collected Automatically

  • Technical data about your device and browser when visiting our website
  • Usage patterns on our website through cookies and similar technologies
  • Communication records including emails and meeting notes

How We Use Your Information

We process your personal information for the following purposes:

  • Providing pension advice and financial planning services
  • Communicating with you about your advisory engagement
  • Meeting our regulatory obligations as a financial advice firm
  • Improving our services and client experience
  • Administering our business including billing and record-keeping
  • Complying with legal and regulatory requirements

Legal Basis for Processing

We process your data under one or more of the following legal bases:

  • Contract: Where processing is necessary to provide our advisory services
  • Legal obligation: Where we must comply with regulatory requirements
  • Legitimate interests: For business administration and service improvement
  • Consent: For marketing communications, which you can withdraw at any time

Data Sharing

We do not sell your personal information. We may share data with:

  • Pension providers and financial institutions when implementing your advice
  • Professional advisers including accountants and solicitors
  • Our regulatory body when required
  • Service providers who assist our business operations under appropriate contracts
  • Law enforcement or regulators when legally required

Data Retention

We retain client records for a minimum of seven years following the end of our advisory relationship, in accordance with regulatory requirements. Some records may be kept longer where legally required or where ongoing obligations exist. Website usage data is retained for shorter periods, typically up to two years.

Data Security

We implement appropriate technical and organisational measures to protect your personal information, including encrypted communications, secure document storage, access controls, and regular security assessments. Our staff receive training on data protection requirements.

Your Rights

Under data protection legislation, you have rights including:

  • Access to your personal data
  • Correction of inaccurate information
  • Deletion of your data in certain circumstances
  • Restriction of processing
  • Data portability
  • Objection to processing

To exercise these rights, contact us using the details below. We aim to respond within one month.

Cookies

Our website uses cookies. For detailed information about the cookies we use and your choices, please see our Cookies Policy.

Changes to This Policy

We may update this policy periodically. Significant changes will be communicated to clients directly. The date at the top of this page indicates when the policy was last revised.

Contact Us

For questions about this policy or to exercise your data protection rights:

brisk-moon Pension Advisory
47 St Peter's Square
Manchester, M2 3NQ
Email: [email protected]

Supervisory Authority

If you believe we have not handled your data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.